TRAINING
Let’s Start Working Together!
All new virtual assistant hirees receive comprehensive training during orientation.
Medical Scribe Course Overview:
Phase I
Introduction to the Medical Scribe Role
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Healthcare Providers and the Role of the Medical Scribe
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Healthcare Law and Ethics
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Scribe Safety and Infection Control
Phase II
Fundamentals of Health
Record Keeping
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Health Record and Notes
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Anatomy of a Provider Note
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Synthesis of a Patient History of Present Illness
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Documenting Diagnostic Tests and Therapeutic Procedures
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Orders and Disposition Documentation
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Medical Terminology and Abbreviations
Phase III
Detailed Study of Body Systems
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Constitutional
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Integumentary System
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Musculoskeletal System
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HEENT (Head, Eyes, Ears, Nose, Throat)
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Nervous System
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Cardiovascular System
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Respiratory System
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Gastrointestinal System
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Genitourinary (Reproductive System and Urinary System)
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Hematology,Lymphatic and Immune System
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Endocrine System
Phase IV
Hands-on Practical Applications
Anticipating pertinent questions for chief complaints
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Chest pain ​
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Back pain
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Eye complaints
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Fall
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Headaches
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Pregnancy complaints
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Shortness of breath
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Trauma
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Weakness
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Practice questions
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Practice exercises
Medical Office Manager Course Overview:
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• Week 1: Understanding the Healthcare Environment
• Week 2: Managing Office Duties
• Week 3: Effective Office Communication
• Week 4: Front Office Operations
• Week 5: Scheduling Appointments
• Week 6: Handling Medical Records
• Week 7: Navigating Legal and Ethical Issues
• Week 8: Personnel Management Strategies
• Week 9: Ensuring Regulatory Compliance
• Week 10: Utilizing Office Technology
• Week 11: Developing Policies and Procedures
• Week 12: Managing Accounting and Payroll
• Week 13: Billing and Collections Processes
• Week 14: Understanding Health Insurance
• Week 15: Procedural and Diagnostic Coding
• Week 16: Quality Improvement and Risk Management
• Week 17: Implementing Marketing Strategies
